Product concerns

We always do our utmost to deliver products of the highest possible quality, but unfortunately, it happens on occasion that we are not 100% successful.

It is important that we know when a problem has occurred - and the reason behind it. That way we can work towards solving this problem.

To facilitate the process for returns/concerns, please fill in the below form and contact Customer Service.

Etac, Molift, Immedia and Star

Address for return shipments:
Etac Central Warehouse
Oljevägen 3
SE-334 33 Anderstorp, Sweden

Please always enclose the complaint form with your shipment.

Concerns form (Word document)

R82 and Convaid

The form is available behind login at Paediatric My Pages (external web site - opens a new window).

R82 and Convaid My Pages