Video Demonstrations and Training
Paediatric Technical Support and Advice when you need it
Supplementary to our existing Product Advisors, we now have highly accessible
technical support available to help you problem solve when you need it most.
The primary focus is:
- On-the-Spot Adjustments: Guide therapists and families through new or recycled equipment setup to save time and ensure prompt delivery to the end user
- Time Saving: Eliminate delays when immediate resolution is needed for minor adjustments
- Online Product Assessments: We are able to provide virtual assessments to accelerate the quotation and ordering process
- Parts Identification: Confirm small part requirements visually to prevent ordering errors
- Live Problem Solving: Diagnose mechanical issues
Immediate contact utilising WhatsApp, Facetime, Teams, NHS remote appointment platforms, email or telephone. Pre-bookable appointments at a time to suit you and your customers.
Malcolm Brookes - Paediatric After Sales Technical Support
Malcolm is the designated technical support contact, bringing over 22 years of specialised experience working with R82 paediatric equipment alongside families and therapists in the South East.
Email: malcolm.brookes@etac.com Call: 07930 351294