Returns & exchanges
We always do our utmost to deliver products of the highest possible quality and will do our best to assist if there would be any concern.
To initiate a return, please contact our Customer service for a return authorization. A return authorization is required for any merchandise to be accepted for credit, exchange, or replacement.
- For Convaid products: convaidsales.us@etac.com │ Return authorization form (pdf).
- For R82 products: sales.us@etac.com
- For Star products: sales@kimobility.com
- For Molift, Immedia and Etac products: sales.patienthandling@etac.com
To find out more about returns and exchanges please read our terms and conditions.