Terms & conditions
Freight Policy - USA
Ki Mobility
Wheelchairs
- $40 unless otherwise specified
- $60 - Focus, CR45
Axiom Backs, Axiom Cushions, After Market Seating
- $14
- Discount of 15% per additional cushion
- $10 Extra Handling for After Market Seating
Axiom Custom Seating
- $19.95
Convaid
Products
- $40
R82
Products
- $40 except
- $180.00
- Rabbit size 1
- Caribou size 3, 4
- Flamingo size 3, 4
The following products will be charged actual freight fees
- Caribou size 2, 3
- Electric
- Rabbit size 2, 3, 4
- Mustang size 4
Applies to all Product Brands
Parts and accessories
- Order < $100 is $15.95
- Order > $100 is $29.95
- Order > $500 is Free Freight
- Charges to Alaska, Hawaii, and Puerto Rico are to closest port. Actual charges from port to destination apply
- Residential – ADD $10
- Express - Actual express shipping charge
- Lift Gate Services – ADD $100
Freight Policy - Canada
Ki Mobility
Wheelchairs
- $60.00 CAD unless otherwise specified
- $85.00 CAD - Focus, CR45
Axiom Backs and Axiom Cushions
- $18.00 CAD
- Discount of 15% per additional cushion
Axiom Custom Seating
- $25.00 CAD
Parts
- $29.95 CAD
Convaid
Products
- $71.95 CAD
Parts
- $29.95 CAD
R82
Products
- $75.00 CAD
- X:Panda size 1, 2, 3, 4
- Manatee size 0, 1, 2, 3
- Cricket
- Mustang size 1 Crocodile size 1
- $110.00 CAD
- Flamingo size 3, 4
- Mustang size 2, 3
- Flamingo size 1, 2
- Caribou size 1
- Crocodile size 2, 3
- Gazelle size 1, 2
- $280.00 CAD
- Rabbit size 1
- Caribou size 3, 4
Parts and accessories
- $29.95 CAD
The following products will be charged actual freight fees
- Caribou Electric size 1, 2, 3, 4
- Rabbit size 2, 3, 4
- Mustang size 4
Applies to all Product Brands
Parts and accessories
- Residential - ADD $10 CAD
- Express - Actual express shipping charge
- Lift Gate Services – ADD $100 CAD
Returns & exchanges
- Hygiene and Bathroom products are non-returnable.
- Return Authorization (RA) is required for any merchandise to be accepted for credit, exchange, or replacement.
- To initiate a return, please contact:
- For Convaid products: convaidsales.us@etac.com
- For R82, Molift, Etac and Immedia Products: sales.us@etac.com
- For Star Cushion products: starsales.us@etac.com
- The Return Authorization (RA) must be requested within 30 days of original shipment.
- The returned product must be received within 30 days of the RA being issued.
- No credit will be issued for any products received after 60 days of original shipment.
- The customer is responsible for the cost of returning the product and assumes all responsibility for damage in shipping the returned goods. No call tags will be issued.
- The shipping fee charged on original order and invoice will not be credited nor refunded.
- Any returned goods that are damaged (not like-new condition) due to misuse, inadequate packaging, or mishandling will not be credited to the customer account. Please pack items carefully and wrap painted items and trays individually to avoid scratching, chipping, etc.
- All returned merchandise is subject to a 40% restocking fee.
- If the reason for a return is the result of Etac’s error (e.g., we shipped the wrong item or to wrong location), we will issue a full credit including return freight charges.
- All returns must be shipped to the following addresses:
- For Convaid products:
- Convaid Products LLC, 2830 California Street, Torrance, CA 90503
- For R82, R82, Molift, Etac, & Immedia Products:
- R82, Inc, 13137 Bleinheim Lane, Matthews, NC 28105
- For Star Cushion products:
- 5201 Woodward Drive, Stevens Point, WI 54481
- For Convaid products:
- Upon receipt at the facility, the returned goods will receive a complete inspection. Any damage or neglect or use outside of that which is described in the User Guide, will void the credit.
- If a return is rejected, then the product and parts will be returned to customer at their expense.