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Rapidly responding to the needs of our customers

We recently worked with Mills Mobility Aids to ensure they could complete an urgent hoist installation within 3 days of the initial enquiry being made.

Two overhead hoists were urgently needed in a home. These would reduce the number of carers and family members involved in the care of a gentlemen and therefore his potential exposure to Coronavirus. Until then, a portable hoist was being used which needed 2 carers. Now hoisting can be carried out with a single carer. 

Colin, our Overhead Hoist Category Sales Manager, received an enquiry from Greg Mills at Mills Mobility Aids, a key trade customer, on Wednesday to check stock for an urgent installation of 2 Molift Air 200 hoists. We have high levels of stock in our UK warehouse so were able to respond quickly. Greg placed the order the same day.

Emma in Customer Services immediately processed the order and arranged with our warehouse for the equipment (hoists, rails and components) to be collected on Thursday afternoon ready for the installation during Friday. 

The ease and efficiency of installing the Molift Rail System enabled Mills Mobility Aids to complete 2 rooms on Friday as scheduled.

The pictures below show the installation in progress and the completed track and hoist system. 

Colin comments, “We are proud to be able to work with our trade customers to help their businesses flourish. This is especially important now when time is often of the essence as it was in this case.”

Mills Mobility Aids are based in Hereford and install overhead hoists in surrounding counties. 

The customer was delighted with the speed and quality of the work carried by Mills Mobility Aids. Greg commented that "we work with Etac R82 regularly, installing their Molift Rail Systems which we find easy to install but were particularly impressed by their rapid response so we could respond to the needs of our customer so quickly."